We're more than just an implementation provider;
NLS is your trusted partner in innovation.


Focused solely on the unique needs of the Property and Casualty insurance sector, our expertise goes beyond the ordinary. We're committed to delivering tailor-made solutions that simplify complexity, foster strong relationships, and set new benchmarks in quality. With us, you don't just get a service; you get a partnership built on integrity and unparalleled industry knowledge.

Our Mission

Close up of a hand with stylus touching a floating button to indicate client success.
CHAMPIONING CLIENT SUCCESS

Through our relationship-first mentality and transparent approach to business, we are dedicated to delivering unparalleled insurtech services, ensuring that our solutions meet and exceed the unique needs of the P&C insurance market.

Small, close-knit team huddling together for encouragement
EMPOWERING OUR TEAM

We believe in fostering a nurturing environment where mentorship and collaborative learning thrive. Our success is built on collective efforts, and we're dedicated to balancing professional growth and personal well-being.

Team of volunteers cleaning up their community by picking up trash
MAKING A DIFFERENCE

Our influence isn't confined to our company's walls. We recognize the power we hold to positively impact the communities around us. Driven by a desire to effect meaningful change, we continuously strive to extend the goodness of our work beyond mere business.

 

Core Values that Define Us

RESPECT

Valuing every individual.

INTEGRITY

Building trust & fairness.

QUALITY

Pursuing excellence always.

COMMITMENT

Beyond the expected.

Leadership

Headshot of Chris Sawyer

Chris Sawyer

President & Chief Executive Officer
Headshot of Michael Smith

Michael Smith

COO & Managing Partner
Headshot of Ellen Caldwell

Ellen Caldwell

Chief Financial Officer
Headshot of Tom Westhoff

Tom Westhoff

SVP, Sales & Marketing
Headshot of Christie Browne

Christie Browne

VP, Delivery
Headshot of Brandon Angelakos

Brandon Angelakos

VP, Technology
Headshot of Melissa Mazzei

Melissa Mazzei

AVP, Business & Technologies
Headshot of Cheri Fisher

Cheri Fisher

AVP, Quality Assurance
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Headshot of Chris Sawyer

Chris Sawyer

President & Chief Executive Officer
Chris brings deep industry expertise to NLS, with experience at Liberty Mutual and a core solution provider, giving him a strong grasp of P&C insurance tech challenges. Under his leadership, NLS has become a trusted partner, fostering collaboration, integrity, and trust to drive digital transformation.
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Headshot of Michael Smith

Michael Smith

COO & Managing Partner
With over 20 years of technical and operational expertise, Michael is instrumental in driving NLS' success. Specializing in Duck Creek implementations, his passion for both people and technology fuels innovation and strengthens NLS' reputation as a go-to partner for cutting-edge solutions.
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Headshot of Ellen Caldwell

Ellen Caldwell

Chief Financial Officer
Ellen combines financial expertise with strategic insight, exemplifying leadership at NLS. Her experience in enterprise software and global insurance finance enables her to shape capital allocation and corporate decisions, ensuring NLS consistently meets its financial and operational goals.
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Headshot of Tom Westhoff

Tom Westhoff

SVP, Sales & Marketing
With 20 years of experience in insurance and technology, Tom Westhoff has led digital transformation initiatives for major carriers like Progressive, LexisNexis, and Hearsay Systems. Now at Next Level Solutions, he continues to drive success by securing new clients and reinforcing NLS as a key player in the industry.
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Headshot of Christie Browne

Christie Browne

VP, Delivery
Christie leads the profitable and high-quality delivery of technology products and services, overseeing the Agile PMO, implementation services, and delivery assurance programs. With a diverse background in software engineering, agile project management, and IT, she excels at leading cross-functional teams to success.
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Headshot of Brandon Angelakos

Brandon Angelakos

VP, Technology
Brandon is a technology consultant specializing in Duck Creek Policy systems. He excels in process design, requirements analysis, and implementation, leading diverse teams. With global clients and deep SaaS expertise, Brandon drives innovation and adapts to emerging technologies for success.
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Headshot of Melissa Mazzei

Melissa Mazzei

AVP, Business & Technologies
Melissa is an IT professional with 16+ years of experience, including 11 in P&C insurance and 5 in financial services. At NLS, she leads a team delivering software implementations that maximize business value. She fosters a culture of respect, integrity, and teamwork, encouraging collaboration and innovation.
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Headshot of Cheri Fisher

Cheri Fisher

AVP, Quality Assurance
With 20 years in insurance, Cheri excels in leading high-performing teams and focusing on processes, requirements, and testing for seamless implementations. Specializing in general and specialty insurance, she drives innovative, market-relevant solutions.

Locations

With a strategic on/near-shore presence, we harness localized expertise to overcome today's challenges — driving efficiency, accuracy, and profitability. Our commitment doesn't end at strategy; it continues through ongoing support, exemplifying our dedication to forming lasting client partnerships.

springfield, mo

Springfield, MO

2135 E Primrose St

honduras-2

Tegucigalpa, Honduras

Colonia Florencia Sur

San Patricio

Guaynabo, Puerto Rico

102 PR-2